Request for Proposals: Customer Relationship Management (CRM) Solution, Implementation and Support Services

MassCEC seeks proposals from qualified vendors and solution partners to provide an integrated CRM system across all teams. This solution is intended to expand and include a Grant Management Solution, and centralized data repository.

The MassCEC team will be hosting a vendor Q/A webinar on March 24th from 4:00pm - 5:00pm EST. Please use this link to sign up.

All submissions should be made electronically to the businessanalytics@masscec.com email address.

Open
Application Deadline

April 18, 2025

Questions? Contact

Funding Schedule

RFP period opens

March 10, 2025

Informational webinar 

March 24, 2025

Deadline to submit questions 

March 25, 2025

MassCEC to post responses to questions

April 7, 2025

Proposal deadline

April 18, 2025 by 11:59 PM

Interviews with top candidates begins 

May 1, 2025

Interviews of top applicants finalized 

May 15, 2025

Notification of award 

June 2, 2025

Launch of version 1

December 2025

Apply

Application Process

Vendors and interested applicants are welcome to attend the Q/A being hosted on March 24th from 4:00pm-5:00pm EST. All following questions should be aggregated by end of day March 25th and submitted to the businessanalytics@masscec.com email. MassCEC will respond to all questions by April 7th.

Application Materials

Learn about this RFP

MassCEC will host a webinar to describe the RFP requirements and answer questions on March 24, 2025, from 4-5 PM EST. Interested parties can request a zoom invite at the email address below.

Questions

Vendors shall aggregate their questions and submit them by March 25, 2025.

All questions regarding the RFP or MassCEC needs should be directed to businessanalytics@masscec.com.