Request for Proposals: Customer Relationship Management (CRM) Solution, Implementation and Support Services

MassCEC seeks proposals from qualified vendors and solution partners to provide an integrated CRM system across all teams. This solution is intended to expand and include a Grant Management Solution, and centralized data repository.

The MassCEC team will be hosting a vendor Q/A webinar on March 24th from 4:00pm - 5:00pm EST. Please use this link to sign up.

All submissions should be made electronically to the businessanalytics@masscec.com email address.

Closed
Application Deadline

April 18, 2025

Questions? Contact

Funding Schedule

RFP period opens

March 10, 2025

Informational webinar 

March 24, 2025

Deadline to submit questions 

March 25, 2025

MassCEC to post responses to questions

April 7, 2025

Proposal deadline

April 18, 2025 by 11:59 PM

Interviews with top candidates begins 

May 1, 2025

Interviews of top applicants finalized 

May 15, 2025

Notification of award 

June 2, 2025

Launch of version 1

December 2025

Apply

Application Process

Proposals should be emailed to businessanalytics@masscec.com by 11:59 PM on April 18th, 2025, with "MassCEC Customer Relationship Management System and Services Application" in the subject line.

Application Materials

Learn about this RFP

MassCEC hosted a webinar on March 24, 2025, from 4:00-5:00 PM EST to describe the RFP requirements and answer questions. 

Questions

All questions regarding the RFP or MassCEC needs should be directed to businessanalytics@masscec.com.