Job Details
Position Description July 2024
Program Manager, Residential Energy Efficiency and Decarbonization
Hybrid position, ideally located in eastern Massachusetts
Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on residential weatherization, electrification and heat pump adoption.
Summary/Objective
Abode oversees home improvement contractors (“Trade Allies”) participating in the residential segment of the utility-sponsored Mass Save program to ensure program compliance and good customer experience. Abode will be implementing a new Mass Save offering (“Turnkey Services”) in 4 MA environmental justice communities for the balance of 2024, with the intent of taking the program state-wide in 2025. The Turnkey program focuses on providing subsidized services to moderate-income homeowners to remove roadblocks and enable homeowners to move forward with both weatherization and electrification measures to improve comfort and reduce the energy required for heating and cooling. This position focuses on day to day management of Trade Ally relationships to help ensure the program’s success. This is a terrific opportunity for someone with relevant experience and skills to build meaningful relationships with a variety of contractors, providing them with updates and insights to help them thrive while still holding them highly accountable.
Responsibilities
Reporting to the VP of Operations and working closely both with other Abode back office staff and field inspectors, the ProgramManager’s responsibilities will include:
- Day-to-Day Oversight of Trade Allies
The Program Manager will meet regularly with Trade Allies to roll out program changes, provide feedback, and hold them accountable for meeting program requirements.
- Partner Network Support
The Program Manager will help recruit, support, and manage a network of Trade Allies, including electrical and HVAC contractors, needed to overcome obstacles preventing homeowners from moving forward with Mass Save eligible work. The Program Manager will support the build-out of the new offer for TurnKey services, approve no-cost barrier remediation projects submitted by Home Performance Contractors, and assign projects as needed to an expanding network of Facilitated Services Contractors.
- Dealing with Escalated Customer Issues
The Program Manager will get involved and work with Trade Allies to resolve escalated customer issues. The Program Manager will respond to and resolve customer issues sent to Abode through reviews, utilities, social media, and all other channels.
- Tracking Key Performance Indicators
The Program Manager will take the lead on tracking KPI’s for program success and work across Abode and the Trade Allies to help improve performance against those KPI’s.
- Program Improvements
The Program Manager will assist the VP of Operations and other Program Managers in working with Mass Save Program Administrators and Trade Allies to improve or implement program updates and changes.
- Back Office Support
The Program Manager will provide support as needed to other Abode staff to help with program operations.
- Other
The Program Manager may take on other tasks or projects as directed by the VP of Operations.
Qualifications
Strong candidates for this position will bring most, if not all, of the following skills and experience:
- Three or more years of highly relevant previous experience
- Managing B-to-B relationships; building strong enduring partnerships
- Holding other parties accountable to KPI’s
- Successfully resolving customer issues
- In-depth knowledge of the ins and outs of Mass Save or similar residential energy efficiency programs and/or demonstrated experience quickly mastering and working within the confines of a similarly complex utility or regulatory program.
- Knowledgeable about residential construction, building science, and/or weatherization.
- Demonstrated aptitude with software such as Microsoft Office, Excel and Salesforce. Comfortable finding and presenting data clearly and logically, working across software programs as needed.
- Clear, effective, structured communications skills; able to meet diverse audiences where they are. Fluency in Spanish or Portuguese, as well as English, is a plus.
- Adaptable, flexible, collaborative team player with a positive can-do attitude.
- A self-starter, able to anticipate and overcome obstacles as needed
Compensation and Benefits
This is a full-time, exempt position with total compensation targeted between $75K and $90K, depending on relevant skills and experience. The Program Manager will work primarily out of their own home, with some travel as needed (with mileage/travel expenses reimbursed) to meet face-to-face with contractors and attend events. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life, and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).
To Apply
To apply, please visit www.AbodeEM.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!
Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability.